Shipping policy
Order Processing & Dispatch
We complete order preparation and dispatch within 1–3 business days after payment confirmation, minimizing customer waiting time to ensure all fresh seafood items are delivered in optimal condition.
International Shipping & Delivery Time
Our standard international delivery usually takes 6–14 days to arrive at most global destinations. Delivery periods are estimated and may vary depending on different shipping locations and local customs clearance progress. You can choose the rush shipping option at checkout if you need faster expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is fully displayed at checkout before payment, with no hidden fees or undisclosed extra charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected additional expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood products, effectively preventing damage and leakage while preserving product freshness during transit. For high-value orders, optional shipping insurance is available at checkout to bring you extra peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: service@gealzone.shop or phone: +64 21 384 9201.
Thank you for choosing GEOFFREY ALLERTON! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.